1. Introduction

Kindred Mind ("we," "our," or "us") operates the Kindred Mind mobile application and website at kindredmind.app (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.

IMPORTANT MEDICAL DISCLAIMER:

Kindred Mind is NOT a substitute for professional medical advice, diagnosis, or treatment. Our AI assistants are designed for self-reflection and personal growth only. We take no responsibility for any suggestions, advice, or content generated by our AI systems. Always seek the advice of qualified healthcare providers regarding mental health concerns.

2. Information We Collect

Personal Information

Account registration information (email address)
Journal entries and conversations with AI assistants
App usage data and preferences
Device information and identifiers

Automatically Collected Information

Log data (IP address, browser type, access times)
Usage analytics and app performance data
Crash reports and error logs

3. How We Use Your Information

To provide and maintain our AI journaling services
To personalize your experience with AI assistants
To improve our app functionality and user experience
To send service-related communications
To analyze usage patterns and optimize performance
To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your personal information. Importantly, our AI does not train on your personal data or journal entries:

Your personal data and journal entries are never used to train our AI models
End-to-end encryption for all journal entries
Secure data transmission using HTTPS
Regular security audits and updates
Limited access to personal data on a need-to-know basis

5. Data Sharing

We do not sell, trade, or share your personal information with third parties, except:

When required by law or legal process
To protect our rights and safety
With your explicit consent
With trusted service providers who assist in app operations (under strict confidentiality agreements)

6. Your Rights

Under applicable data protection laws (including GDPR and CCPA), you have the following rights regarding your personal data:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Export your journal entries
Withdraw consent for data processing

How to Exercise Your Rights

To exercise any of these rights or make data requests, you must email our support team from the email address associated with your Kindred Mind account:

📧 Data Access Request

Email: support@kindredmind.app

Subject Line: "Data Access Request - [Your Full Name]"

What to include: Your full name, registered email address, and specific data you'd like to access.

🗑️ Data Deletion Request (Right to be Forgotten)

Email: support@kindredmind.app

Subject Line: "Data Deletion Request - [Your Full Name]"

What to include: Your full name, registered email address, and confirmation that you want all your data permanently deleted.

⚠️ Warning: Data deletion is permanent and cannot be undone. This will delete all your journal entries, account information, and any other personal data associated with your account.

📤 Data Export Request

Email: support@kindredmind.app

Subject Line: "Data Export Request - [Your Full Name]"

What to include: Your full name, registered email address, and preferred export format (JSON, CSV, or PDF).

⏱️ Processing Time

We will respond to your data request within 30 days. For account deletion requests, the deletion will be processed within 7 days of confirmation.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

Account data is retained while your account is active
Journal entries are retained until account deletion
Usage analytics may be retained for up to 2 years for service improvement
Deleted data is permanently removed within 30 days

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.